Customer Satisfaction and Loyalty : A Review in the Perspective of CRM. Jurnal Teknologi, [S. l.], v. 64, n. 2, 2013. DOI: 10.11113/jt.v64.2237. Disponível em: https://journals.utm.my/jurnalteknologi/article/view/2237.. Acesso em: 23 jul. 2024.