Matrix for Mapping ICT Roles in Small and Medium Enterprises with TRIZ Inventive Principles Based on Redesign Service Types. Jurnal Teknologi (Sciences & Engineering), [S. l.], v. 73, n. 2, 2015. DOI: 10.11113/jt.v73.4195. Disponível em: https://journals.utm.my/jurnalteknologi/article/view/4195.. Acesso em: 29 apr. 2025.