Pelaksanaan ISO 9000: Pengajaran dari Kajian Lalu. Jurnal Teknologi (Sciences & Engineering), [S. l.], v. 48, n. 1, p. 71–83, 2012. DOI: 10.11113/jt.v48.246. Disponível em: https://journals.utm.my/jurnalteknologi/article/view/246.. Acesso em: 11 dec. 2025.