Service Level Agreements: Governance in Outsourcing Facility Management. Jurnal Teknologi, [S. l.], v. 73, n. 5, 2015. DOI: 10.11113/jt.v73.4313. Disponível em: https://journals.utm.my/jurnalteknologi/article/view/4313.. Acesso em: 18 may. 2024.