The Importance Of Customer Satisfaction And Customer Complaint Towards A Better Quality Service Using Six Sigma: An Academic Perspective

Mohamad Nasir Saludin; Pei Kian Tan

doi:10.11113/jt.v53.117

The Importance Of Customer Satisfaction And Customer Complaint Towards A Better Quality Service Using Six Sigma: An Academic Perspective

Authors

Mohamad Nasir Saludin
Pei Kian Tan

DOI:

https://doi.org/10.11113/jt.v53.117

Abstract

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Published

2012-01-20

Issue

Vol 53 (Sept. 2010)

Section

Social Sciences

License

Copyright of articles that appear in Jurnal Teknologi belongs exclusively to Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions, or any other reproductions of similar nature.

How to Cite

The Importance Of Customer Satisfaction And Customer Complaint Towards A Better Quality Service Using Six Sigma: An Academic Perspective. (2012). Jurnal Teknologi, 53(1), 107â€“126. https://doi.org/10.11113/jt.v53.117