Software Quality Model for Telecommunication Industry in Malaysia


  • Nor Fazlina Iryani Abdul Hamid Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, Malaysia
  • Mohamad Khatim Hasan Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, Malaysia



Software quality, quality model, quality metric, telecommunication industry, economic dimension, social dimension, technical dimension


Software metric and quality models play a pivotal role in measurement of software quality. A number of well-known quality models and software metrics are used to build quality software in industry. Most developers and majority of software users require some form of measure for the software system they are concerned with. Software quality measurement needs a quality model that is usable throughout the software lifecycle and that it embraces all the perspectives of quality. Software quality factors and attributes that form the quality model is derived from literature review and survey. Using those quality factors and attributes, software quality model for telecommunication industry is constructed by considering three distinctive but connected areas of interest, which are economic dimension, social dimension and technical dimension.



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Science and Engineering

How to Cite

Software Quality Model for Telecommunication Industry in Malaysia. (2013). Jurnal Teknologi, 63(1).