Hubungan Amalan Pengurusan Kualiti ke atas Prestasi Organisasi PKS Industri Pemprosesan Makanan di Malaysia
DOI:
https://doi.org/10.11113/jt.v61.1675Keywords:
Quality management, critical success factor, organizational performance, SMEs, food processing industry, MalaysiaAbstract
Measurement of quality management practices is becoming more important in enhancing the holistic competitiveness in today’s challenging market. Malaysia’s food processing industry is rapidly growing and has contributed to the country’s economic development. Malaysia is aiming towards the achievement to be world halal-hub as its potential has been identified. However, literature’s on quality management practices and performance in this industry has indicated that, most of previous studies are focuses to the automotive and electrical industries. Thus, the research question on quality management practices and performance among these industry players in Malaysia are still unanswered. Questionnaires are used to gather information from SMEs in Malaysia’s food processing industries through multistage sampling technique and a total of 221 questionnaires are returned. SPSS and AMOS 5.0 are used to analyze the relationship between this two latent constructs. The finding demonstrates the measured quality management practices are significant to the SMEs’ organizational performance. The findings has highlighted the important factors of quality management practices and suggesting factors that need to be given attention by the food processing SMEs in order to gain excellence performance and be more competitive. Nevertheless, future studies are necessary to set forth and examine various factors that may affect the performance of SMEs in this industry.
References
Abdullah, M. M., Uli, J., & Tari, J. J. 2009. The Importance of Soft Factors for Quality Improvement and Organizational Performance. International Journal Productivity and Quality Management. 4(3): 366–382.
Achilleas, K., & Anastasios, S. 2008. Marketing Aspects of Quality Assurance Systems: The Organic Food Sector Case. British Food Journal. 110(8): 829–839.
Anon. 2008. Larangan EU: Negara rugi RM1.5 bilion setahun. Utusan Malaysia Online,13 Jun. http://www.utusan.com.my/utusan /arkib [16 Jun 2008.
Arawati Agus, Mhd. Suhaimi Ahmad & Jaafar Muhammad. 2009. An Empirical Investigation on the Impact of Quality Management on Produtivity and Profitability: Associations and Mediating Effect. Contemporary Management Research. 5(1):77–92.
Armstrong, J. S. & Overton, T. S. 1977. Estimating Nonresponse Bias in Mail Surveys. Journal of Marketing Research. 14: 396–402.
Arumugam, V., Ooi, K. B. & Fong, T. C. 2008. TQM Practices And Quality Management Performance: An Investigation of Their Relationship Using Data from ISO 9001:2000 Firms In Malaysia. The TQM Magazine. 20(6): 636–650.
Bacon, Lynd, D. 2009. Using Amos for structural equation modelling in market research. Technical Report. SPSS Inc. http://www.SPSS.com/media/whitepapers/ AMOSMRPWP.pdf [25 Julai 2010].
Barendsz, A. W. 1998. Food Safety and Total Quality Management. Food Control. 9(2): 163–170.
Beatty, J. R. 2006. The Quality Journey: Historical and Workforce Perspectives and the Assessment of Commitment to Quality. International Journal Productivity and Quality Management. 1(1/2): 139–166.
Bentler, P. M., & Bonett, D. G. 1980. Significance Test and Goodness of Fit in the Analysis of Covariance Srtructures. Psychological Bulletin. 88: 588–606.
Besterfield, D. H. 1994. Quality Control. Ed. ke-4. United State of America: Prentice Hall Inc.
Bollen, K. A. 1989. Structural Equations with Latent Variables. United State of America: A Wiley-Interscience Publication.
Brah, S. A., Tee, S. S. L., & Rao, B. M. 2002. Relationship between TQM and Performance of Singapore Companies. International Journal of Quality & Reliability Management. 19(4): 356–379.
Byrne, B. M. 2001. Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming. London: Lawrence Erlbaum Associates, Publishers.
Conca, F. J., Llopis, J. & Tari, J. J. 2004. Development of a Measure to Assess Quality Management in Certified Firms. European Journal of Operational Research. 156: 683–697.
Demirbag, M., Tatoglu, E., Tekinkus, M. & Zaim, S. 2006. An Analysis of the Relationship Between TQM Implementation and Organizational Performance: Evidence from Turkish Smes. Journal of Manufacturing Technology Management. 17(6): 829–847.
Dudbridge, Michael. 2011. Handbook of Lean Manufacturing in the Food Industry. Willey Blackwell. United Kingdom
Feng, M., Terziovski, M. & Samson, D. 2008. Relationship of ISO9001:2000 Quality System Certification with Operational and Business Performance: A Survey in Australia and New Zealand-based Manufacturing and Service Companies. Journal of Manufacturing Technology Management. 19(1): 22–37.
Fotopoulos, C. B. & Psomas, E. L. 2009. The Impact of “Soft†and “Hard†TQM Elements on Quality Management Results. International Journal of Quality & Reliability Management. 26(2): 150–163.
Gadenne, D. & Sharma, B. 2009. An Investigation of the Hard and Soft Quality Management Factors of Australian SMES and Their Association with Firm Performance. International Journal of Quality & Reliability Management. 26(9):865–880.
Golomski, W. A. 1993. Total Quality Management and the Food Industry: Why Is It Important? Food Technology. May: 74–79.
Hair, J. J. F., Black, W. C., Babin, B. J., Anderson, R. E. & Tatham, R. 2006. Multivariate Data Analysis: Ed. Ke-6. New Jersey: Pearson Prentice Hall.
Industrial Master Plan 3 (IMP3) 2006-2020. 2006. Malaysia: Percetakan Nasional Malaysia Berhad.
Jabatan Kemajuan Islam Malayia (JAKIM). 2008. Bahagian Hub Halal. Laporan statistik pensijilan Halal JAKIM.
Jang, C. L. 2010. Measuring Electronic Government Procurement Success and Testing for the Moderating Effect of Computer Self-Efficacy. International Journal of Digital Content Technology and Its Applications. 4(3/June): 224–232.
Karipidis, P., Athanassiadis, K., Aggelopoulos, S., & Giompliakis, E. 2009. Factors Affecting the Adoption of Quality Assurance Systems in Small Food Enterprise. Food Control. 20: 93–98.
Kaynak, H. 2003. The Relationship Between Total Quality Management Practices and Their Effects on Firm Performance. Journal of Operations Management. 21: 405–435.
Kumar, V., Choisne, F., Grosbois, D., & Kumar, U. 2009. Impact of TQM on Company’s Performance. International Journal of Quality & Reliability Management. 26(1): 23–37.
Lakhal, L., Pasin, F. & Limam, M. 2006. Quality Management Practices and Their Impact on Performance. International Journal of Quality and Reliability Management. 23(6): 625–646.
Lee, P. M. 2002. Sustaining Business Excellence Through A Framework of Best Practices in TQM. The TQM Magazine. 14(3): 142–149.
Lewis, W. G., Pun, K. F., & Lalla, T. R. M. 2006. Exploring Soft Versus Hard Factors for TQM Implementation in Small and Medium Sized Enterprises. International Journal of Productivity and Performance Measurement. 55(7): 539–554.
Lin, C. I. & Jang, W. Y. 2008. Successful ISO 9000 implementation in Taiwan: How can we achieve it, and what does it mean? International Journal of Productivity and Performance Management. 57(8): 600–622.
Malaysia Productivity Corporation (MPC). 2010. Quality Management Excellence Award. http://www.mpc.gov.my [4 Februari 2010].
Manning, L. & Baines, R. N. 2004. Effective Management of Food Safety and Quality. British Food Journal. 106(8): 598–606.
Metts, G. A. 2007. Measuring the Effectiveness of Managerial Action in SMEs: An empirical Analysis of Management’s Response to Industry Competitive Forces. Management Research News. 30(12): 892–914.
Meyers, L. S., Gamst, G. & Guarino, A. J. 2006. Applied Multivariate Research: Design and Interpretation. United State of America: Sage Publication Inc.
Ministry of Health Malaysia (MOH). 2009. Department of Food Safety and Quality. Laporan Statistik Pensijilan HACCP, GMP, GHP.
Ministry of International Trade and Industry (MITI). 2008. MITI annual report 2008. http://www.miti.gov.my [12 Februari 2011].
Mohamad A. Shukor. 2004. The Challenges in Building a Safe and Sustainable Food Industry. Policy and Development: The Multi-Disiplinary Bulletin INTAN 1(1/June): 29–35.
Muslim Amin. 2009. Hubungan Kualiti Perkhidmatan Ke Atas Kepuasan Pelanggan, Kesetiaan Pelangga, Imej dan Kepercayaan Perbankan Islam di Malaysia dengan Menggunakan Pendekatan Persamaan Permodelan Berstruktur. Tesis Dr. Falsafah. Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia.
Nor Aini Hj Idris. 2004. Cabaran Industri Pemprosesan Makanan Halal Bersaiz Kecil dan Sederhana Menghadapi AFTA. Laporan IRPA, Jabatan Ekonomi Pembangunan, Fakulti Ekonomi, Universiti Kebangsaan Malaysia.
Nor Hasni Osman. 2005. Keefisinenan dan Amalan Perniagaan Usahawan Kecil Bumiputera Di Negeri Kedah Darul Aman. Tesis Dr. Falsafah, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia.
Norhayati Zakuan. 2009. Structural Analysis of Total Quality Management, ISO/TS 16949 and Organizational Performance in Malaysian and Thailand automotive industry. Tesis Dr. Falsafah. Universiti Teknologi Malaysia.
Pang, F. & Toh, P. S. 2008. Hawker Food Industry: Food Safety/ Public Health Strategies in Malaysia. Nutrition and Food Science. 38(1): 41–51.
Parast, M. M., Adams, S. G. & Jones, E. C. 2011. Improving Operational and Business Performance in the Pertroleum Industry Through Quality Management. International Journal of Quality & Reliability Management. 28(4): 426–450.
Pinho, J. C. 2008. TQM and Performance in Small Medium Enterprises: The Mediating Effect of Customer Orientation and Innovation. Journal of Quality and Reliability Management. 25(3): 256–275.
Puay, S. H., Tan, K. C., Xie, M. & Goh, T. N. 1998. A Comparative Study of Nine National Quality Awards. The TQM Magazine. 10(1): 30–39.
Quazi, H. A. & Padibjo, S. R. 1998. A Journey Toward Total Quality Management through ISO 9000 Certification: A Study on Small and Medium Sized Enterprise in Singapore. International Journal of Quality and Reliability Management. 15(5): 489–508.
Rancangan Malaysia Kesembilan (RMK9) 2006-2010. 2006. Malaysia: Unit Perancangan Ekonomi, Jabatan Perdana Menteri.
Rohitratana, K., & Boon-itt, S. 2001. Quality standard Implementation in the Thai Seafood Processing Industry. British Food Journal. 103(9): 623–630.
Saemah Rahman. 2004. Hubungan Antara Metakognisi, Motivasi, dan Pencapaian Akademik Universiti. Tesis Dr. Falsafah. Kuala Lumpur: Univeristi Malaya.
Samson, D. & Terziovski, M. 1999. The Relationship Between Total Quality Management Practices and Operational Performance. Journal of Operations Management. 17: 393–409.
Santos-Vijande, M. L. & Alvarez-Gonzalez, L. I. 2007. TQM and Firms’ performance: An EFQM Excellence Model Research Based Survey. International Journal of Business Science and Applied Management. 2(2): 21–41.
Shah, R., & Goldstein, S. M. 2006. Use of Structural Equation Modelling in Operations Management Research: Looking Back and Forward. Journal of Operations Management. 24: 148–169.
Sharma, M., & Kodali, R. 2008. TQM Implementation Elements for Manufacturing Excellence. The TQM Magazine. 20(6): 599–621.
Sila, I., & Ebrahimpour, M. 2005. Critical Linkages Among TQM Factors and Business Result. International Journal of Operations and Production Management. 25(11): 1123–1155.
Singh, P. J., Feng, M. & Smith A. 2006. ISO 9000 Series of Standards: Comparison of Manufacturing and Service Organizations. International Journal of Quality & Reliability Management. 23(2):122–142.
Skrinjar, R., Vusksic, V. B., & Stemberger, M. I. 2008. The Impact of Business Process Orientation on Financial and Non-financial Performance. Business Process Management Journal. 14(5): 738–754.
Small and Medium Industries Development Corporation (SMIDEC). 2006. SMIDEC Annual Report 2006.
Spiegel, M. V. D., Lunning, P. A., Ziggers, G. W., & Jongen, W. M. F. 2003. Towards a Conceptual Model to Measure Effectiveness of Food Quality Systems. Trend in Food Sciences and Technology. 14: 424– 431.
Su, Q., Li, Z., Zhang, S. X., Liu, Y. Y. & Dang, J. X. 2008. The Impacts of Quality Management Practices on Business Performance: An Empirical Investigation From China. Internal Journal of Quality & Reliability Management. 25(8): 809–823.
Trienekens, J. & Zuurbier, P. 2008. Quality and Safety Standards in the Food Industry, Developments and Challenges. International Journal of Production Economics. 113: 107–122.
Tybor, P. T., Hurst, W. C., Raynolds, A. E., & Schuler, G. A. 1997. Quality control: A Model Program for the Food Industry. Bulletin 997: 1–12.
United Nations Industrial Development Organization (UNIDO), Vienna, Austria. 2006. Product Quality: A guide for small and medium-sized enterprise. http://www.unido.org/fileadmin/ media/documents/pdf [17 Januari 2009].
Wali, A. A., Deshmukh, S. G. & Gupta, A. D. 2003. Critical success factors of TQM: A Select Study of Indian Organizations. Production Planning & Control. 14(1): 3–14.
Yeung, A. C. L., Cheng, T. C. E., & Lai, K. H. 2005. An Empirical Model for Managing Quality in the Electronics Industry. Production and Operations Managemen. 14(2/Summer): 189–204.
Yusof, M. S., & Aspinwall, E. 2000. A Conceptual Framework for TQM Implementation for SMEs. The TQM Magazines. 2000: 12(1): 31–36.
Zaihatun, M. Z. 2003. The Implementation of Hazard Analysis and Critical Control Point (HACCP) by the Seafood Industry in Malaysia. Maritim Institute of Malaysia (MIMA) online articles. http://mima.gov.my/mima/htmls/papers/pdf/zmz/haccp.pdf [9 Januari 2009].
Downloads
Published
Issue
Section
License
Copyright of articles that appear in Jurnal Teknologi belongs exclusively to Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions, or any other reproductions of similar nature.
