A Quality Function Deployment (QFD) in Determining the Critical Learning Outcomes
DOI:
https://doi.org/10.11113/jt.v63.1922Keywords:
Industrial training, house of quality, students skillsAbstract
The industrial training plays an important role in giving exposure to students about working in the real world industry. The training can be used by Institutions of Higher Learning (IPT) in assessing the effectiveness of the programs and to identify gaps between the requirements of the industry with the needs of students to helping them obtain employment in the industry. Therefore, this study obtained voice from the students in order to determine the learning outcomes that should be given priority to the School of Mathematical Sciences (PPSM) by Quality Function Deployment (QFD). From the QFD approach, communication skills, leadership skills, management and entrepreneurship have been identified as a critical learning outcomes that should be prioritize through the house of quality. Therefore, QFD can be used in translating the voice of students to improve the quality of education services.
References
Y. Akao, 1990. Quality Function Deployment: Integrating Customers Requirements into Product Design. Cambridge : Productivity Press
Y. Akao, K. Nagai, & N. Maki. 1996. Proceeding’s of ASQC 50th Annual Quality Congress. 12: 20.
L. Chiu Khong, M. Nor Idayu, H. Shahizan, C. Abdul Razak & Y. Mohd Azlan. 2010. Malaysia Journal of Learning and Instruction. 133: 164.
L. Cohen. 1995. Quality Function Deployment How to Make QFD Work for You. Addison-Wesley Publishing Company: Unites States of America.
J. R. Evan & W. M. Lindsay. 2011. The Management and Control of Quality. Cengage Learning: Canada, South-Western.
M. E. Gonzalez, G. Quesada, J. Mueller & R. D. Mueller. 2011. Journal of Internation education in Business. 4(1): 6: 29.
J.M. Juran. 1988. Quality Control Handbook. New York: Mc Graw-Hill.
P. Kauffmann, A. Fernandez, C. Keating, D. Jacobs & R. Unal. 2002. Journal of Engineering Education. 91(2): 231: 238.
G. H. Mazur. 1993. The Fifth Symposium on Quality Function Deployment. 1: 17.
Mohd Safarin Nordin, D. Ling, E. Hun. 2008. Persepsi Pelajar-pelajar Tahun Empat Pendidikan Teknikal dan Kejuruteraan Terhadap Program Latihan Industri. Fakulti Pendidikan, Universiti Teknologi Malaysia.
Rodiah Idris, Siti Rahayah Ariffin & Noriah Mohd Ishak. 2009. Malaysia Journal of Learning and Instruction. 6: 103–140.
S.Y. Sohn & A. Kim. 2009. Australasian Association for Engineering Education Conference 2009. 343: 349.
Zuhairuse Md Darus, Muhammad Fauzi Mohd Zain, Noraziah Mohammad, Adi Irfan Che Ani, Azami Zaharim & Zabidi Hamzah. 2007. Seminar Pendidikan Kejuruteraan dan Alam Bina. 120: 127.
Nora Muda, Ummul Khair Salma Din, Noriza Majid, Rokiah@Rozita Ahmad, Faridatul Azna Ahmad Shahabudin, Azmin Sham Rambely & Nur Riza Mohd Suradi. 2011. Procedia Social and Behavioral Sciences 59: 598–603.
Downloads
Published
Issue
Section
License
Copyright of articles that appear in Jurnal Teknologi belongs exclusively to Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions, or any other reproductions of similar nature.
