Risiko Pembangunan Sistem Secara Penyumberluaran : Pengujian Menggunakan Teknik Proses Analisis Berhirarki

Authors

  • Jamaiah H.Yahaya Fakulti Teknologi dan Sains Maklumat, Universiti Kebangsaan Malaysia, Bangi, Selangor, Malaysia
  • Nor Fazila Hamzah Fakulti Teknologi dan Sains Maklumat, Universiti Kebangsaan Malaysia, Bangi, Selangor, Malaysia
  • Aziz Deraman School of Informatics & Applied Mathematics, Universiti Malaysia Terengganu, Kuala Terengganu, Terengganu, Malaysia
  • Yusmadi Yah Jusoh Fakulti Sains Komputer dan Teknologi Maklumat, Universiti Putra Malaysia,Serdang, Selangor, Malaysia

DOI:

https://doi.org/10.11113/jt.v72.2161

Keywords:

Outsourcing risk, risk analysis, analytic hierarchy process (AHP), system development outsourcing, multi criteria selection

Abstract

System development outsourcing has become the important practices in many organizations which involve third parties contribution on IT implementation as well as software development. The reasons of the demanding in outsourcing implementation are because it reduces operation and development budget for Information Technology Department and improves service quality and operational efficiency. Although it comes with benefits to the organization, but there are risks that associated with it. The objectives of this study are:  1) to identify main risks in outsource software development, 2) to assess the outsourcing risks and 3) to test the risks related to supplier using AHP technique. A survey was conducted in Malaysia to identify main risks in software outsourcing and to access the risk’s level and severity. Then, the risks were analysed using Analytic Hierarchy Process (AHP) technique to evaluate the performance of the suppliers in outsourcing data collected in the organisation. In this study, the testing and evaluating method were carried out with the officers in The Rubber Industry Smallholders Development Authority or RISDA in Malaysia because this organization has experience in software developemt outsource for more than 15 years. They are considered as well experience and good knowledge in this area. Findings from this study suggest to the related organization the main risks identified during software development and risk analysis is used to manage risk effectively according to its severity and priority. One way to manage and control risk is by identifying risks associated with suppliers using multi criteria selection method.

 

Author Biography

  • Jamaiah H.Yahaya, Fakulti Teknologi dan Sains Maklumat, Universiti Kebangsaan Malaysia, Bangi, Selangor, Malaysia
    Dr. Jamaiah H. Yahaya is the Associate Professor at The National University of Malaysia (UKM), Malaysia since July, 2011. Prior that she worked as a senior lecturer in School of Computing, Universiti Utara Malaysia and a system analyst at University of Science Malaysia. Her bachelor degree was BSc in Computer Science and Mathematics from University of Wisconsin-La Crosse, USA (1986), MSc in Information System from University of Leeds, UK (1998), and PhD in Computer Science from The National University of Malaysia (UKM) (2007). Her PhD thesis was the development of software certification model and later, she continued her PhD research as a post-doctoral fellow in UKM (2008). Her research interests are software certification, software quality, software maintenance, and software ageing/anti-ageing. She is an active researcher with more than 50 publications in international journals and proceedings for the last 5 years.

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Published

2014-12-29

Issue

Vol. 72 No. 1: January 2015

Section

Science and Engineering

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Copyright of articles that appear in Jurnal Teknologi belongs exclusively to Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions, or any other reproductions of similar nature.

How to Cite

Risiko Pembangunan Sistem Secara Penyumberluaran : Pengujian Menggunakan Teknik Proses Analisis Berhirarki. (2014). Jurnal Teknologi, 72(1). https://doi.org/10.11113/jt.v72.2161