Organization Behaviour and Development-Related Issues in Effective Implementation of ISO 9001
DOI:
https://doi.org/10.11113/jt.v64.2253Keywords:
ISO 9001, TQM, OBDAbstract
The demand for ISO 9001 certification is increasing, both from the public and private sectors. The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organization's quality management system is influenced by varying needs, particular objectives, the products provided, the processes employed and the size and structure of the organization. It is necessary to explore the issues related to effective implementation of ISO 9001. The objective of this article is to scrutinize the OBD issues, facts, and problems related to implementing ISO 9001 in various industries in order to collect and categorize these factors and issues for finding common critical factors. Authors tried to find related data from each industry with the aim of internet, observation, interview, and questionnaire. After data collection, the Meta analysis will be used to achieve probable common factors or factors that have had more influence on implementing ISO9001 successfully. The influential issues in effective implementation of ISO9001 can be classified into internal and external issues. There are several OBD-related issues like organizational culture, leadership commitment, team working and communication that have a crucial role in this area. The three most important OBD–related issues are organizational culture, leadership commitment and team working.
References
Ab Wahid, R., & Corner, J. 2009. Critical Success Factors and Problems in ISO 9000 Maintenance. International Journal of Quality and Reliability Management. 881–893.
Banner, M., & Veloso, F. 2008. ISO 9000 Practices and Financial Performance: A Technology Coherent Perfotmance. Journal of Operations Management. 26: 611–629.
Coleman, S., & Douglas, A. 2003. Where next for ISO 9000 Companies? The Total Quality Management Magazine. 15(2): 88–92.
Corbett, C., & Kirsch, D. 2005. The Financial Impact of ISO 900 Certification in United States: An Empirical Analysis. Management Science. 1046–1059.
Fotopulos, C. V., & Psomas, E. L. 2010. ISO 9001:2000 Implementation in the Greek Food Sector. TQM Journal. 129–142.
Gotzamani, K., Theodorakioglou, Y., & Tsiotras, G. 2006. A longitudinal study of ISO 9000 (1994) Series’ Contribution Towards TQM in Greek Industries. The TQM Magazine. 44–54.
Han, S., Chen, S., & Ebrahimpour, M. 2007. The Impact of ISO 9000 on TQM and Business Performance. Journal of Business and Economic Studies. 1–23.
Heras, I., & Casadesus, M. 2002. ISO Registration Impact on Sales and Profitability. Internhational Journal of Quality and Reliability Management. 774–791.
Kaziliūnas, A. 2010. Success Factors For Quality Management Systems: Certification Benefits. Intellectual Economics. 2(8): 30–38.
Lai, H. K., Weerakoon, S. T., & Cheng, C. C. 2002. The State of Quality Management Implementation: A Cross Sectional Study of Quality Oriented Companies in Hong Kong. Total Quality Management. 29–38.
Llopis, J., & TarÃ, J. J. 2003. The Importance of Internal Aspects in Quality Improvement. International Journal of Quality and Reliability Management. 304–324.
Lundmark, E., & Westelius, A. 2006. Effects of Quality Management According to ISO 9000: A Swedish Study Of The Transit To ISO 9000:2000. Total Quality Management & Business Excellence. 1021–1042.
Nanda, V. 2005. Quality Management System Handbook for Product Development Companies. Boca Raton, FL: CRC Press.
Poksinska, B., Dahlgaard, J. J., & Eklund, J. A. 2006. From compliance to Value-Added Auditing Experiences from Swedish ISO 9001:2000 Certified Organizations. Total Quality Management & Business Excellence. 879–892.
Quazi, H., & Jacobs, R. 2004. Impact of ISO 9000 Certification on Training and Development Activities. International Journal of Quality & Reliability Management. 21(5): 497–517.
RuževiÄius, J., AdomaitienÄ—, R., & SirvidaitÄ—, J. 2004. Motivation and Efficiency of Quality Management Systems Implementation: A Study of Lithuanian Organizations. Total Quality Management & Business Excellence. 173–189.
Sampaio, P., Saraiva, P., & Guimaraes, R. 2009. ISO 9001 certification research: questions answers and approaches. International Journal of Quality and Reliability Management, 38-58.
Singels, J., Ruel, G., & Water, H. 2001. ISO 9000 series: certification and performance. International Journal of Quality & Reliability Management, 18(1), 62-75.
Sousa, R., & Voss, C. 2002. Quality Management Revisited: A Reflective Review and Agenda for Future Research. Journal of Operations Management. 91–109.
Srivastav, A. 2007. ISO 9000 Implementation: Can System Improvement Lower Role Stress? European Case Clearing House.
Stevenson, T., & Barnes, F. 2001. Fourteen years Of ISO 9000: Impact Criticisms, Costs and Benefits. Business Horizons. 11(3): 45–51.
Terlaak, A., & King, A. 2006. The Effect of Certification with the ISO 9000 Quality Management Standard. Journal of Economic Behavior and Organization. 579–602.
Downloads
Published
Issue
Section
License
Copyright of articles that appear in Jurnal Teknologi belongs exclusively to Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions, or any other reproductions of similar nature.
