Knowledge Management for Banking Industry Continuous Improvement
DOI:
https://doi.org/10.11113/jt.v64.2268Keywords:
Knowledge management, banking industryAbstract
Knowledge Management (KM) provides formal activity so the industry could implement to prevent knowledge lost. Subsequently, KM plays important role to manage the intellectual capital for maintaining industrial sustainability. Finally, increases the performance through saving all tacit knowledge from their potential workers. Especially in service industry like banking, where most knowledge obtained from experience while serving clients, to achieve its best performance, service industry should put KM as a standard. Since most KM starts from identify tacit knowledge, service industry must create certain process to transfer it as an explicit knowledge. This research aim to build KM system not only to transform tacit into explicit knowledge, but also to prevent important knowledge lost. The method used in this research were divided into three sections: literature review, study the standard of creating KM process, and synthesis process in knowledge management as a preliminary model. Based on the result, KM system consists certain formal activities like building managerial commitment, creating KM division, socializing KM, sharing, documenting, and implementing the knowledge. The results expected is a valuable contribution to secure employees’ tacit knowledge through building of Standard Operating Procedure for KM, so the company could perform with certain standard without rely on certain employees ability.
References
Baharun, R and Salleh, N, M. D. 2007. Retail Banking: A Study Of Bank Selection Criteria In Malaysia’s Islamic Banking Service. Jurnal Teknologi. 47(E): 1–14.
Choo, C. W. and Bontis, N. 2002. The Strategic Management of Intellectual Capital and Organizational Knowledge. Oxford University Press. New York. NY.
Garcıa, A. M. 2003. Intangibles: Lessons from the Past and a look into the Future. Journal of Intellectual Capital. 4(4): 593–600.
Gloet, M. and Berrell, M. 2003. The Dual Paradigm Nature of Knowledge Management: Implications for Achieving Quality Outcomes in Human Resource Management. Journal of Knowledge Management. 7(1): 78–89.
Grant, R. M. 1996. Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration. Organization Science. 7(4): 375–387.
Hudson, W. I. 1993. Intellectual Capital. John Wiley & Sons. New York, NY.
Irjayanti, M. and Azis, A. M. 2012a. Barrier Factors and Potential Solutions for Indonesian SMEs. Procedia Economics and Finance. 4: 3–12.
Irjayanti, M. and Azis, A. M. 2012b. Success Factors of Fast Moving Goods of Small Medium Enterprises In Indonesia. Proceeding at 2nd Annual Summit on Business and Entrepreneurial Studies. October 15th-16 th, 2012.
Lee, D and Van den Steen, E. 2006. Managing Know-How. Working Paper.
Lee, C. C. and Yang, J. 2000. Knowledge Value Chain. Journal of Management Development. 19(9): 783–93.
Lim, K. K., Ahmed, P. K. and Zairi, M. 1999. Managing for Quality Through Knowledge Management. Total Quality Management. 10(4): 615–621.
Lin, C. and Tseng, S. 2005. The Implementation Gaps for the Knowledge Management System. Industrial Management & Data Systems. 105(2): 208–22.
Lyons, K., Acsente, D., and Waesberghe, M. 2008. Management and Quality Management to Sustain Knowledge Enabled Excellence in Performance. The Journal of Information and Knowledge Management Systems. 38(2): 241–253.
Manning, C and Aswicahyono, H. 2012. Available at http:// www.ilo.org/ wcmsp5/ groups/public/---asia/---ro-bangkok/---ilo-jakarta/documents/publication/ wcms_185239. pdf accessed October 2012.
Marr, B., Gupta, O., Pike, S., Ross, G. 2003. Intellectual Capital and Knowledge Management Effectiveness. Management Decision. 41(8): 771–781.
Marr, B., Schiuma, G., Neely, A. 2004. Intellectual Capital – Defining Key Performance Indicators for Organisational Knowledge Assets. Business Process Management Journal. 10(5): 551–569.
Nonaka, I and Toyama, R. 2005. The Theory of The Knowledge-Creating Firm: Subjectivity, Objectivity and Synthesis. Industrial and Corporate Change. 14(3): 419–436.
Pnri. 2012. Available at http://www.pnri.go.id/MajalahOnline Add.aspx?id=10. Accessed October 2012.
Portalhr. 2012. Available at http://www.portalhr.com/berita/ meningkatkan-kinerja-dan-nilai-perusahaan-dengan-knowledge-management/. October November 2012.
Prasad, B. 2001. Total Value Management-A Knowledge Management Concept for Integrating TQM into Concurrent Product and Process Development. Knowledge and Process Management. 8(2): 105–122.
Prieto, I. M. and Revilla, E. 2006. Learning Capability and Business Performance: A Non-Financial and Financial Assessment. The Learning Organization. 13(2): 166–185.
Shiong, K. B., Aris, B., and Tasir, Z. 2009. The Level Of Self-Directed Learning Among Teacher Training Institute Students-An Early Survey. Jurnal Teknologi. 50(E) Jun 2009: 101–111.
Spender, J. C. 1996. Making Knowledge the Basis of A Dynamic Theory of The Firm. Strategic Management Journal. 17: 45–62.
Stovel, M. and Bontis, N. 2002. Voluntary Turnover: Knowledge Management – Friend or Foe? Journal of Intellectual Capital. 3(3): 303–322.
Tjakraatmadja, J. H and Lantu, D. C. 2006. Knowledge Management. Bandung: Institut Teknologi Bandung.
Waddel, D and Stewart, D. 2008. Knowledge management as perceived by quality practitioners. The TQM Journal. 20(1): 31–44.
Walczak, S. 2005. Organisational Knowledge Management Structure. The Learning Organisation. 12(4): 330–339.
Downloads
Published
Issue
Section
License
Copyright of articles that appear in Jurnal Teknologi belongs exclusively to Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions, or any other reproductions of similar nature.
