CONTINUOUS INTENTION CRITERIA OF SNS APPROPRIATION PROCESS IN FAMILY CONTEXT: A SYSTEMATIC LITERATURE REVIEW
DOI:
https://doi.org/10.11113/jt.v75.3617Keywords:
Social network site, family, model of technology appropriation, socio-technical theory, family intergenerational solidarityAbstract
Communication technologies such as Social Network Sites (SNSs) are increasingly being used within family settings to support and extend the family relationships. Although many previous researchers have highlighted the impact of SNSs in family environment, criteria of SNS adoption and use in family context have received little research attention. This paper highlights selected SNS appropriation process criteria in family, individual and technical perspectives in order to understand why and how the SNS is being used in family context. Using the procedure of Bandara et al. (2011), NVivo 9.0 was employed to conduct content analysis of 284 articles published between the year of 2006 until 2014. As a result, the adoption and use criteria of SNS appropriation process were identified, and has been categorized in family, individual and technical perspectives using the Family Appropriation Process of Social Network Site (FAPSNS) framework. The understanding of the criteria could assist in effective and healthy adoption and use of SNSs among family members. However, this paper is merely focusing on level 2 and level 3 of SNS appropriation process in family, individual and technical perspectives.Â
References
Agosto, D. E., Abbas, J., & Naughton, R. 2012. Relationships and Social Rules: Teens’ Social Network and Other ICT Selection Practices. Journal of the American Society for Information Science and Technology. 63(6): 1108-1124. doi: 10.1002/asi.22612.
Al Omoush, K. S., Yaseen, S. G., & Alma'aitah, M. A. 2012. The Impact of Arab Cultural Values on Online Social Networking: The Case of Facebook. Computers in Human Behavior. 28(6): 2387-2399. doi: 10.1016/j.chb.2012.07.010.
Amichai-Hamburger, Y., & Vinitzky, G. 2010. Social Network Use and Personality. Computers in Human Behavior. 26(6): 1289-1295. doi: 10.1016/j.chb.2010.03.018.
Aruna, P. 2011, 17 January 2011. Beware the Facebook felons, The Star Online. Retrieved from http://thestar.com.my/news/story.asp?sec=nation&file=/2011/1/17/nation/7657010.
Baker, R. K., & White, K. M. 2011. In Their Own Words: Why Teenagers Don’t Use Social Networking Sites. Cyberpsychology, Behavior and Social Network. 14(6): 395-398. doi: 10.1089/cyber.2010.0016.
Balakrishnan, V., & Azra, S. 2013. Malaysian Facebookers: Motives and Addictive Behaviours Unraveled. Computers in Human Behavior. 29(4): 1342-1349 doi: 10.1016/j.chb.2013.01.010.
Bandara, W., Miskon, S., & Fielt, E. 2011. A Systematic, Tool-Supported Method for Conducting Literature Reviews in Information Systems. Paper presented at the Proceedings of the 19th European Conference on Information Systems (ECIS 2011), Helsinki, Finland.
Barrett, D., & Saul, M. H. 2011, June 7. Weiner Now Says He Sent Photo. Retrieved August 28, 2014, from http://online.wsj.com/news/articles/SB10001424052702304474804576369790098145906.
Bartholomew, M. K., Schoppe-Sullivan, S. J., Glassman, M., & Kamp Dush, C. M. 2012. New Parents' Facebook Use at the Transition to Parenthood. Family Relations. 61(3): 455-469. doi: 10.1111/j.1741-3729.2012.00708.x.
Beaudry, A., & Pinsonneault, A. 2005. Understanding User Responses to Information Technology: A Coping Model of User Adaptation. MIS Quarterly. 29(3): 493-524.
Bengtson, V. L. 2001. Beyond the Nuclear Family: The Increasing Importance of Multi-Generational Bonds. Journal of Marriage and the Family. 63: 1-16.
Bengtson, V. L., & Schrader, S. S. 1982. Parent-Child Relations. In D. Mangen & W. Peterson (Eds.). Handbook of Research Instruments in Social Gerontology. Minneapolis: University of Minnesota Press. 2: 115-185.
Bernheim Brush, A. J., Inkpen, K. M., & Tee, K. 2008, November 8-12. SPARCS: Exploring Sharing Suggestions to Enhance Family Connectedness. Paper presented at the CSCW, San Diego, California, USA.
Biemans, M., Dadlani, P., & van Halteren, A. 2009, October 25–28. Let’s Stay in Touch: Sharing Photos for Restoring Social Connectedness between Rehabilitants, Friends and Family. Paper presented at the 11th International ACM SIGACCESS conference on Computers and accessibility, Pittsburgh, Pennsylvania, USA.
Błachnio, A., Przepiórka, A., & Rudnicka, P. 2013. Psychological Determinants of Using Facebook: A Research Review. International Journal of Human-Computer Interaction. 29(11): 775-787. doi: 10.1080/10447318.2013.780868.
Bonneau, J., Anderson, J., & Danezis, G. 2009, July, 20-22. Prying Data Out of a Social Network. Paper presented at the International Conference on Advances in Social Network Analysis and Mining (ASONAM), Athens.
Brandtzaeg, P. B. 2010. Bridging and Bonding in Social Network Sites-Investigating Family Based Capital. International Journal Web Based Communities. 6(3): 231-253.
Brandtzæg, P. B., & Heim, J. 2008, January 8–10. User Loyalty and Online Communities: Why Members of Online Communities are not Faithful. Paper presented at the 2nd International Conference on Intelligent Technologies for Interactive Entertainment, Cancun, Mexico.
Buffardi, L. E., & Campbell, W. K. 2008. Narcissism and Social Networking Web Sites. Personality and Social Psychology Bulletin. 34(10): 1303-1314. doi: 10.1177/0146167208320061.
Burke, M., Kraut, R., & Marlow, C. 2011, May 7-12. Social Capital on Facebook: Differentiating Uses and Users Paper presented at the Computer-Human Interactions Proceedings, Vancouver, BC, Canada.
Bushman, B., & Baumeister, R. 1998. Threatened Egotism, Narcissism, Self-Esteem, and Direct and Displaced Aggression: Does Self-Love or Self-Hate Lead to Violence? Journal of Personality and Social Psychology. 75: 219-229.
Cao, H., Jiang, J., Oh, L.-B., Li, H., Liao, X., & Chen, Z. 2012. A Maslow’s Hierarchy of Needs Analysis of Social Networking Services Continuance. Journal of Service Management. 24(2): 170-190. doi: 10.1108/09564231311323953.
Carroll, J. 2004. Completing Design in Use: Closing the Appropriation Cycle. Paper presented at the ECIS 2004.
Carroll, J., Howard, S., Peck, J., & Murphy, J. 2002. A Field Study of Perceptions and Use of Mobile Telephones by 16 to 22 Year Olds. Journal of Information Technology Theory and Application. 4(2): 49-61.
Carroll, J., Howard, S., Peck, J., & Murphy, J. 2003. From Adoption to Use: The Process of Appropriating a Mobile Phone. Australian Journal of Information Systems (AJIS). 10(2): 38-48.
Carroll, J., Howard, S., Vetere, F., Peck, J., & Murphy, J. 2001. Identity, Power and Fragmentation in Cyberspace: Technology Appropriation by Young People. Paper presented at the Proceedings of the Twelfth Australasian Conference on Information Systems.
Chakraborty, R., Vishik, C., & Rao, H. R. 2013. Privacy Preserving Actions of Older Adults on Social Media: Exploring the Behavior of Opting Out of Information Sharing. Decision Support Systems. 55(4): 948–956. doi: http://dx.doi.org/10.1016/j.dss.2013.01.004.
Chang, Y. P., & Zhu, D. H. 2011. Understanding Social Networking Sites Adoption in China: A Comparison of Pre-Adoption and Post-Adoption. Computers in Human Behavior. 27: 1840-1848. doi: 10.1016/j.chb.2011.04.006.
Chang, Y. P., & Zhu, D. H. 2012. The Role of Perceived Social Capital and Flow Experience in Building Users' Continuance Intention to Social Networking Sites in China. Computers in Human Behavior. 28(3): 995-1001. doi: 10.1016/j.chb.2012.01.001.
Chen, R. 2013. Member Use of Social Networking Sites—An Empirical Examination. Decision Support Systems. 54(3): 1219-1227. doi: http://dx.doi.org/10.1016/j.dss.2012.10.028.
Cheung, C. M. K., Chiu, P.-Y., & Lee, M. K. O. 2011. Online Social Networks: Why Do Students Use Facebook. Computers in Human Behavior. 27(4): 1337-1343. doi: 10.1016/j.chb.2010.07.028.
Coenen, T. 2006. Knowledge Sharing Over Social Networking Systems. (PhD. Thesis), Vrije Universiteit Brussel.
comScore. 2011a. Average Time Spent on Social Networking Sites Across Geographies. Retrieved 17 November, 2011, from http://www.comscoredatamine.com/2011/06/average-time-spent-on-social-networking-sites-across-geographies/.
comScore. 2011b. The Network Effect: Facebook, Linkedin, Twitter & Tumblr Reach New Heights in May. Retrieved 17 November, 2011, from http://blog.comscore.com/2011/06/facebook_linkedin_twitter_tumblr.html.
Coyne, S. M., Nathanson, A. I., & Bushman, B. J. 2012. Media and the Family: A Note From the Guest Editors. Family Relations. 61(3): 359-362. doi: 10.1111/j.1741-3729.2012.00713.x.
Csikszentmihalyi, M. 1975. Beyond Boredom and Anxiety. San Francisco: Jossey-Bass.
Cui, Y., & Wang, L. 2012, May 21-25. Motivations for Accessing Social Networking Services on Mobile Devices. Paper presented at the Advanced Visual Interfaces '12, Capri Island, Italy.
Davidson, J., & Martellozzo, E. 2012. Exploring Young People's Use of Social Networking Sites and Digital Media in the Internet Safety Context. Information, Communication & Society. 16(9): 1456-1476. doi: 10.1080/1369118X.2012.701655.
Dey, B. L., Binsardi, B., Prendergast, R., & Saren, M. 2013. A Qualitative Enquiry into the Appropriation of Mobile Telephony at the Bottom of the Pyramid. International Marketing Review. 30(4): 297-322. doi: 10.1108/IMR-03-2012-0058.
Dwyer, C., Hiltz, S. R., & Passerini, K. 2007. Trust and Privacy Concern Within Social Networking Sites: A Comparison of Facebook & MySpace Paper presented at the Proceedings of the 13th Americas Conference on Information Systems, Keystone, Colorado.
Eng, K. H., & Dayang Aidah, A. P. 2009. Household Use of the Internet Survey. Cyberjaya: Malaysian Communications and Multimedia Commission Retrieved from http://www.skmm.gov.my/link_file/facts_figures/stats/pdf/inlayHUIS2009.pdf.
Facebook. 2014. Statistics. Retrieved August 22, 2014, from http://investor.fb.com/releasedetail.cfm?ReleaseID=861599.
Fidock, J., & Carroll, J. 2006. The Model of Technology Appropriation: A Lens for Understanding Systems Integration In A Defence Context. Paper presented at the 17th Australasian Conference on Information Systems (ACIS) Proceedings.
Fielt, E., Bandara, W., Miskon, S., & Gable, G. 2013. Exploring Shared Services From an IS Perspective: A Literature Review And Research Agenda. Communications of the Association for Information Systems.
Fiske, S. T. 2004. Social beings: Core Motives in Social Psychology. Hoboken, NJ: Wiley.
Gao, L., & Bai, X. 2014. An Empirical Study on Continuance Intention of Mobile Social Networking Services. Asia Pacific Journal of Marketing and Logistics. 26(2): 168-189. doi: http://dx.doi.org/10.1108/APJML-07-2013-0086.
Gonzalez, V. M., Jomhari, N., & Kurniawan, S. H. 2012. Photo-based Narratives as Communication Mediators between Grandparents and, their Living Abroad Children and Grandchildren. Journal Universal Access in the Information Society-Special Issue: Intergenerational Context as an Emphasis for Design. 11(1): 67-84. doi: 10.1007/s10209-011-0234-z.
Heidemann, J., Klier, M., & Probst, F. 2012. Online social Networks: A Survey of a Global Phenomenon. Computer Networks. 56(18): 3866-3878. doi: 10.1016/j.comnet.2012.08.009.
Holmes, K. 2013. Of Course I Don't Post Too Much: Preferences and Perceptions of Relational Maintenance Online. SAGE Open. 1-9. doi: 10.1177/2158244013487539.
Hossain, L., & de Silva, A. 2009. Exploring User Acceptance of Technology Using Social Networks. Journal of High Technology Management Research. 20(1): 1-18. doi: 10.1016/j.hitech.2009.02.005.
Ji, Y. G., Choi, J., Lee, J. Y., Han, K. H., Kim, J., & Lee, I.-K. 2010. Older Adults in an Aging Society and Social Computing: A Research Agenda. International Journal Human-Computer Interaction. 26(11-12): 1122-1146. doi: 10.1080/10447318.2010.516728.
Kalmus, V., Blinka, L., & Olafsson, K. 2013. Does It Matter What Mama Says: Evaluating the Role of Parental Mediation in European Adolescents’ Excessive Internet Use. Journal of Children and Society. 1-12. doi: 10.1111/chso.12020.
Kang, I., Shin, M. M., & Park, C. 2011. Internet Addiction as a Manageable Resource: A Focus on Social Network Services. Online Information Review. 37(1): 28-41. doi: 10.1108/14684521311311612.
Kerkhof, P., Finkenauer, C., & Muusses, L. 2011. Relational Consequences of Compulsive Internet Use: A Longitudinal Study among Newlyweds. Human Communication Research. 37: 147-173. doi: 10.1111/j.1468-2958.2010.01397.x.
Kwon, O., & Wen, Y. 2010. An Empirical Study of the Factors Affecting Social Network Service Use. Computers in Human Behavior. 26(2): 254-263. doi: 10.1016/j.chb.2009.04.011
Lampe, C., Vitak, J., & Ellison, N. B. (2013, February 23–27). Users and Nonusers: Interactions between Levels of Facebook Adoption and Social Capital. Paper presented at the Computer Supported Cooperative Work (CSCW) ’13, San Antonio, Texas, USA.
Lanigan, J. D. 2012. A Sociotechnological Model for Family Research and Intervention: How Information and Communication Technologies Affect Family Life. Marriage and Family Review. 45: 587-609. doi: 10.1080/01494920903224194.
Lanigan, J. D., Bold, M., & Chenoweth, L. 2009. Computers in the Family Context: Perceived Impact on Family Time and Relationships. Family Science Review. 14: 16-32.
Levy, Y., & Ellis, T. J. 2006. A System Approach to Conduct an Effective Literature Review in Support of Information Systems Research. Informing Science Journal. 9: 181-212.
Lin, C.-P., & Bhattacherjee, A. 2008. Elucidating Individual Intention to Use Interactive Information Technologies: The Role of Network Externalities. International Journal of Electronic Commerce. 13(1): 85-108.
Lin, H. F. 2008. Determinants of Successful Virtual Communities: Contributions from System Characteristics and Social Factors. Information and Management. 45(8): 522-527. doi: 10.1016/j.im.2008.08.002.
Lin, K.-Y., & Lu, H.-P. 2011. Why People Use Social Networking Sites: An Empirical Study Integrating Network Externalities And Motivation Theory. Computers in Human Behavior. 27(3): 1152-1161.
Lokman, I. 2012, 22/1/2012. Facebook, Twitter antara Punca Cerai, Berita Harian Online. Retrieved from http://www.bharian.com.my/bharian/articles/Facebook_Twitterantarapuncacerai/Article.
Mahmood, S. 2012, November 12-14. New Privacy Threats for Facebook and Twitter Users. Paper presented at the Seventh International Conference on P2P, Parallel, Grid, Cloud and Internet Computing, Victoria, BC.
Marshall, C. C., & Shipman, F. M. 2011, May 7–12. Social Media Ownership: Using Twitter as a Window onto Current Attitudes and Beliefs. Paper presented at the Computer-Human Interaction (CHI) Vancouver, BC, Canada.
McAndrew, F. T., & Jeong, H. S. 2012. Who Does What on Facebook? Age, Sex, and Relationship Status as Predictors of Facebook Use. Computers in Human Behavior. 28(6): 2359-2365. doi: 10.1016/j.chb.2012.07.007.
Mendoza, A., Stern, L., & Carroll, J. 2007. Plateaus in Long-term Appropriation of an Information System. Paper presented at the 18th Australasian Conference on Information Systems (ACIS) Proceedings.
Mesch. 2006. Family Relations and the Internet: Exploring a Family Boundaries Approach. Journal of Family Communication. 6(2): 119-138.
Monkovic, T. 2009, March 10. Eagles Employee Fired for Facebook Post. Retrieved August 28, 2014.
Nor Zairah, A. R., & Rose Alinda, A. 2010. Multiple Perspectives Technology Appropriation: Analysis of Open Source Software Implementation Failure. Paper presented at the Pacific Asia Conference on Information Systems (PACIS) Proceedings.
Padilla-Walker, L. M., Coyne, S. M., & Fraser, A. M. 2012. Getting a High-Speed Family Connection: Associations Between Family Media Use and Family Connection. Family Relations. 61(3): 426-440. doi: 10.1111/j.1741-3729.2012.00710.x.
Pettigrew, J. 2009. Text Messaging and Connectedness within Close Interpersonal Relationships. Marriage and Family Review. 45(6-8): 697-716. doi: 10.1080/01494920903224269.
Popenoe, D. 1993. American Family Decline, 1960-1990: A Review and Appraisal. Journal of Marriage and the Family. 55(3): 527-555.
Quan-Haase, A., & Young, A. L. 2010. Uses and Gratifications of Social Media: A Comparison of Facebook and Instant Messaging. Bulletin of Science, Technology and Society, 30(5). 350-361. doi: 10.1177/0270467610380009.
Rau, P. L. P., Gao, Q., & Ding, Y. 2008. Relationship Between the Level of Intimacy and Lurking in Online Social Network services. Computers in Human Behavior. 24(6): 2757-2770. doi: 10.1016/j.chb.2008.04.001.
Rivera, J., Davis, F. D., Mouloua, M., & Alberti, P. 2010. Usability Evaluation of Two Social Networking Sites. Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 54: 1421-1424. doi: 10.1177/154193121005401914.
Robards, B. 2012. Leaving MySpace, Joining Facebook: ‘Growing Up’ on Social Network Sites. Continuum: Journal of Media & Cultural Studies. 26(3): 385-398. doi: http://dx.doi.org/10.1080/10304312.2012.665836.
Short, J., Williams, E., & Christie, B. 1976. The social Psychology of Telecommunications. London: Wiley.
Stutzman, F., Capra, R., & Thompson, J. 2011. Factors Mediating Disclosure in Social Network Sites. Computers in Human Behavior. 27(1): 590-598. doi: 10.1016/j.chb.2010.10.017.
Tajfel, H. 1972. Experiments in a Vacuum. In J. Israel & H. Tajfel (Eds.), The Context of Social Psychology: A Critical Assessment. London: Academic Press.
Tee, K., Brush, A. J. B., & Inkpen, K. M. 2009. Exploring Communication and Sharing Between Extended Families. Int. J. Human-Computer Studies. 67: 128-138.
thestar.com. 2010. Survey: Malaysians have most Facebook friends, The Star Online. Retrieved from http://thestar.com.my/news/story.asp?file=/2010/10/13/nation/7212273&sec=nation.
thestar.com. 2011. Motorbike thieves use Facebook, The Star Online. Retrieved from http://thestar.com.my/news/story.asp?file=/2011/6/22/nation/8944030&sec=nation.
Tolstedt, B. E., & Stokes, J. P. 1983. Relation of Verbal, Affective, and Physical Intimacy to Marital Satisfaction. Journal of Counseling Psychology. 30(4): 573-580.
Trist, E. L. 1963. Organizational Choice (Vol. 1). London: Tavistock Publications.
Tufekci, Z. 2008. Can You See Me Now? Audience and Disclosure Regulation in Online Social Network Sites. Bulletin of Science, Technology and Society. 28(1): 20-36.
Vitak, J., Ellison, N. B., & Steinfield, C. 2011. The Ties That Bond: Re-Examining the Relationship between Facebook Use and Bonding Social Capital. Paper presented at the 44th Hawaii International Conference on System Sciences.
Wang, Y., Norcie, G., Komanduri, S., Acquisti, A. L., P. G., & Cranor, L. F. 2011, July 20–22. I Regretted the Minute I Pressed Share: A Qualitative Study of Regrets on Facebook,. Paper presented at the Seventh Symposium on Usable Privacy and Security, Pittsburgh, PA USA.
Waters, S., & Ackerman, J. 2011. Exploring Privacy Management on Facebook: Motivations and Perceived Consequences of Voluntary Disclosure. Journal of Computer-Mediated Communication. 17: 101-115.
Wei, R., & Lo, V.-H. 2006. Staying Connected While on the Move: Cell Phone Use and Social Connectedness. Journal of New Media & Society. 8(1): 53-72. doi: 10.1177/1461444806059870.
Wen, J., Kow, Y. M., & Chen, Y. 2011, 5th-9th September. Online Games and Family Ties: Influence of Social Networking Game on Family Relationship. Paper presented at the International Federation for Information Processing (IFIP) Lisbon, Portugal.
Wisniewski, P., Xu, H., & Chen, Y. 2014, April 26-May 1. Understanding User Adaptation Strategies for the Launching of Facebook Timeline. Paper presented at the SIGCHI Conference on Human Factors in Computing Systems, Toronto, Canada.
Yin, G. P., & Yang, B. (2010). An Empirical Study on Usage Continuance Model of Social Network Services. China Journal of Information Systems. 4(1): 53-64.
Zhao, X., Salehi, N., Naranjit, S., Alwaalan, S., Voida, S., & Cosley, D. 2013, April 27-May 2. The Many Faces of Facebook: Experiencing Social Media as Performance, Exhibition, and Personal Archive. Paper presented at the CHI '13, Paris, France.
Zhou, T., & Lu, Y. 2011. Examining Mobile Instant Messaging User Loyalty from the Perspectives of Network Externalities and Flow Experience. Computers in Human Behavior. 27(2): 883-889. doi: 10.1016/j.chb.2010.11.013.
Downloads
Published
Issue
Section
License
Copyright of articles that appear in Jurnal Teknologi belongs exclusively to Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions, or any other reproductions of similar nature.