A Review on Quality Management Systems Maintenance Framework based on Process Based Management, Knowledge Quality and Knowledge Self-efficacy
DOI:
https://doi.org/10.11113/jt.v72.3907Keywords:
Quality management systems maintenance, process based management, knowledge quality, knowledge self-efficacyAbstract
The Quality Management Systems (QMS) maintenance issue during post certification of ISO9001:2008 is an important issue to the business community. There are many certificates which have been withdrawn by the certification body from the ISO9001:2008 certified companies. This situation has initiated interest amongst academicians and industry practitioners to develop the QMS maintenance framework. An extensive literature review conducted on research work in QMS field has shown that there are deficiencies in the current QMS maintenance frameworks. The deficiencies shed light to improve the current QMS frameworks by integrating Knowledge Management (KM) element and indirectly address their limitation. This paper reviews the existing QMS maintenance framework and proposes new elements to the framework. Based on the literature review, new variables which are knowledge quality (KQ), knowledge self-efficacy (KSE) and process based management effectiveness (PBME) are potential elements that can be introduced in the framework. Â
References
Wadsworth, H. M., Stephens, K. S. & Godfrey, A. B. 2002. Modern Methods for Quality Control and Improvement. 2nd ed. New York, NY: John Wiley & Sons.
http://www.iso.org/iso/iso-survey. 2013.
S. P. Low and Hennie Faizathy Omar. 1997. The Effecive Maintenance of Quality Management Systems in the Construction Industry. The International Journal of Quality & Reliability Management. 14(8).
Myhrberg, E. V. 2009. A Practical Field Guide for ISO 9001:2008. Milwaukee, USA: ASQ Quality Press.
Nanda, V. 2005. Quality Management System Handbook for Product Development Companies. CRC Press Boca Raton FL
Oliver Boiral. 2012. ISO 9000 and Organizational Effectiveness : A Systematic Review. The Quality Management Journal. 19(13): 16.
Wahid, R. A. 2012. Beyond Certification: A Proposed Framework for ISO 9000 Maintenance in Service. The TQM Journal. 24(6): 556–568. doi:10.1108/17542731211270115.
Kanter, R. M. 1994. The Change Masters : Corporate Entrepreneurs At Work. London: Unwin Paperbacks. 432. Retrieved from http://trove.nla.gov.au/version/46365233.
Harmon, P. 2003. Business Process Change: A Manager’s Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann, Amsterdam.
Bhuiyan, N. and Alam, N. 2004. ISO9001:2000 Implementation-The North American Experience. International Journal of Productivity and Performance Management. 53(ABI/INFORME Global): 10–17.
Fisher, D. M. 2004, September. The Business Process Maturity Model a Practical Approach for Identifying Opportunities for Optimization. BPTrends. 1–7.
Tan, B., Lin, C. and Hung, H. 2003. An ISO 9001:2000 Quality Information System in E-Commerce Environment. Industrial Management & Data Systems. 103(9): 666–76.
Chin K, Poon, G.K., Pun K. 2000. The Critical Maintenance Issues of the ISO9000 System : Hong Kong Manufacturing Industries Perspective. 89–96.
Yahya, S. and Goh, W. K. 2001. The Implementation of an ISO 9000 Quality System. International Journal of Quality & Reliability Management. 18(9): 941–66.
Castka, P., Bamber, C. J., Sharp, J. M., & Belohoubek, P. 2001. Factors Affecting Successful Implementation of High Performance Teams. Team Performance Management. 7: 123–134. doi:10.1108/13527590110411037.
Stewart, R. 1995. Alive and Kicking-quality Assured : Getting It Was Hard Work, But Keeping It Means Constant Improvement. 12–13.
MarÃn, L. M., & Ruiz-Olalla, M. C. 2011. ISO 9000:2000 Certification and Business Results. International Journal of Quality & Reliability Management. 28(6): 649–661. doi:10.1108/02656711111141201.
Kogut, B. and Zander, U. 1993. Knowledge of the Firm and The Evolutionary Theory of the Multinational Corporation. Journal of International Business Studies. 24(4): 625–46.
Grant, R. M. 1996. Toward a Knowledge-based Theory of the Firm. Strategic Management Journal. 17: 109–122
Ra, J., Vuk, V. B., & Indihar, M. 2012. The impact of Knowledge Management on Organizational. 14(2): 147–168.
Polanyi, M. 1962. Personnel knowledge L towards a post-critical philosophy. London: Routledge & Kegan Paul.
Bandura, A. 1978. Self-efficacy: Toward a Unifying Theory of Behavioral Change. Advances in Behaviour Research and Therapy. 1(4): 139–161. doi:10.1016/0146-6402(78)90002-4.
Hsu, M.-H., Ju, T. L., Yen, C.-H., & Chang, C.-M. 2007. Knowledge Sharing Behavior in Virtual Communities: The Relationship Between Trust, Self-Efficacy, and Outcome Expectations. International Journal of Human-Computer Studies. 65(2): 153–169. doi:10.1016/j.ijhcs.2006.09.003.
Ismail, M., & Yusof, Z. 2010. The Impact of Individual Factors on Knowledge Sharing Quality. Journal of Organizational Knowledge Management. 1–13. doi:10.5171/2010.327569.
Teh, P.-L., Ho, J. S.-Y., Yong, C.-C., & Yew, S.-Y. 2010. Does Internet Self-Efficacy Affect Knowledge Sharing Behaviour? 2010 IEEE International Conference on Industrial Engineering and Engineering Management. 94–98. doi:10.1109/IEEM.2010.5674429.
McCullough, L. and Laurie, A. 1995. ISO 9001: After Registration, Then What? Proceedings of ANTEC Annual Technical Conference. 3.
Casadesus, M., and Gimenez, G. 2000. The Benefits of the Implementation of the ISO 9000 Standard: Empirical Research in 288 Spanish Companies. The TQM Magazine. 12(6): 432–441.
Dong Kyoon Yoo, Mark A. Vonderembse and T. S. Ragu-Nathan. 2011. Knowledge Quality: Antecedents and Consequence in Project Teams. Journal of Knowledge Management. 15(2): 329–343. doi: 10.1108/13673271111119727.
Zeng, S. X., Tian, P., & Tam, C. M. 2007. Overcoming Barriers to Sustainable Implementation of the ISO 9001 System. Managerial Auditing Journal. 22(3): 244–254. doi:10.1108/02686900710733125.
Chini, A. R., & Valdez, H. E. 2003. ISO 9000 and the U.S. Construction Industry [Abstract only]. Journal of Management in Engineering. 19(2): 69–77.
Terziovski, M., Power, D., and Sohal, A.S. 2003. The Longitudinal Effects of the ISO 9000 Certification Process on Business Performance. European Journal of Operational Research. 146: 580–593.
Chin K, Poon, G.K., Pun K. 2000. The Critical Maintenance Issues of the ISO9000 System : Hong Kong Manufacturing Industries Perspective. 89–96.
Ab Wahid, R. and Corner, J. 2009. Critical Success Factors and Problems in ISO 9000 Maintenance. International Journal of Quality & Reliability Management. 26(9): 881–93.
Senge, P. 1990. The Fifth Discipline: The Art and Practice of the Learning Organization. Toronto, Ontario: Doubleday.
Jeston, J. and Nelis, J. 2006. Business Process Management: Practical Guidelines to Successful Implementations. Elsevier, Oxford.
Drucker, P. 1993. The Post-Capitalist Society. Oxford: Butterworth Heinemann.
Fazel., A. C., Khobreh, M., Nasiri, S., & Fathi, M. 2009. Knowledge Management support for Quality Management to achieve higher customer satisfaction. 2009 IEEE International Conference on Electro/Information Technology. 78–83. doi:10.1109/EIT.2009.5189588.
Nonaka, I. and Takeuchi, H. 1995. The Knowledge-creating Company. Oxford University, New York, NY.
Bandura, A. 2001. Social Cognitive Theory : An Agentic Perspective Reproduced With Permission of the Copyright Owner. Further Reproduction Prohibited Without Permission. Annual Review of Psychology. 52.
Bandura, A. 1978. Self-efficacy: Toward a Unifying Theory of Behavioral Change. Advances in Behaviour Research and Therapy. 1(4): 139–161.doi:10.1016/0146-6402(78)90002-4.
Qureshi, M. I., Bhatti, M. N., Rasli, A. M., Yasir, M., and Zaman, K. 2014. The Delphi Method for Internationalization of Higher Education in Pakistan: Integrating Theory of Constraints and Quality Function Deployment. Mediterranean Journal of Social Sciences. 5(20): 2702
Downloads
Published
Issue
Section
License
Copyright of articles that appear in Jurnal Teknologi belongs exclusively to Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions, or any other reproductions of similar nature.
