OFFICE SPACE STUDY: A REVIEW FROM FACILITIES MANAGEMENT CONTEXT

Authors

  • Nik Mohd Iezuan Nik Lah Department of Facilities Management, Faculty of Geo-information and Real Estate, Universiti Teknologi Malaysia, 81310, Johor Bahru, Malaysia
  • Abdul Hakim Mohammed Department of Facilities Management, Faculty of Geo-information and Real Estate, Universiti Teknologi Malaysia, 81310, Johor Bahru, Malaysia
  • Mat Naim Abdullah @ Mohd Asmoni Department of Facilities Management, Faculty of Geo-information and Real Estate, Universiti Teknologi Malaysia, 81310, Johor Bahru, Malaysia

DOI:

https://doi.org/10.11113/jt.v75.5277

Keywords:

Facilities management, performance management, physical space, space, space management

Abstract

Office space is one of the critical factors in managing an organization. Without efficient management, the organization has to bear many problems such as high cost and inefficiency of space utilization. Hence, this paper aims to review the space studies in facilities management context as well as to identify the potential research in this area. The review was based on multiple electronic databases for published peer-reviewed articles. 70 articles were selected by using ‘facilities management’ as key word. Results show that office space studies can be divided into space management, space utilization and space efficiency. Additionally, the most frequent suggestion for future research is space utilization performance measurement which aims to evaluate the current level of management and utilization. 

References

Hassanain, M. A. 2010. Analysis of Factors Influencing Office Workplace Planning and Design in Corporate Facilities. Journal of Building Appraisal. 6(2): 183-197.

Atkin, B. and Brooks, A. 2009. Total Facilities Management. UK: Wiley-Blackwel: Wiley.

Voordt, V.d. 2004. Productivity and Employee Satisfaction in Flexible Workplaces. Journal of Corporate Real Estate. 6(2): 133-148.

Hinks, J. and McNay, P. 1999. The Creation of a Management-by-Variance Tool for Facilities Management Performance Assessment. Facilities. 17(1/2): 31-53.

Unwin, S.D., Fecht, B.A., and Bergsman, T. M. 2008. Business Metrics of Laboratory Space Utilization. Facilities. 26(9-10): 366-373.

IPD Occupiers. 2007. Efficiency Standards for Office Space, in A report to Office of Government Commerce. Office of Government Commerce.

Virginia, G. 2003. Flexible Working Needs Flexible Space?: Towards an Alternative Workplace Strategy. Journal of Property Investment & Finance. 21(1): 12-22.

Jabatan Penilaian dan Perkhidmatan Harta, 2007-2011, Laporan stok harta tanah. Pusat Maklumat Harta Tanah Negara (NAPIC), Kementerian Kewangan Malaysia: Malaysia.

McGregor, W. 2000. The Future of Workspace Management. Facilities. 18(3): 138-143.

Fawcett, W. and Rigby, D. 2009. The Interaction of Activity, Space and Cost Variables in Office Workstation Sharing. Journal of Corporate Real Estate. 11(1): 2009.

Miller, H. 2010. Making Real Estate Work Harder: Agregate Data, Trends and Example. Herman Miller Space Utilization Service.

General Service Administration. 2011. Workspace utilization and Allocation Benchmarking. Office of Governmentwide Policy: Office of Real Property Management Performance Measurement Division.

Abdul Wahab, A. F. 2005. Pengurusan Sumber Fizikal IPT: Pengurusan Ruang. Jurnal Teknologi. 43(1): 15-28.

Supian, A. 2002. A Study on the Aplicability of Teleworking In Malaysia: Case Study, Metropolitan Klang Valley., in Project Report (Unpublished). Universiti TEknologi Malaysia: Malaysia.

Yusof, Y., et al. 2012. Space Management in Malaysian Government Property: A Case Study. In Proceedings 18th Pacific Rim Real Estate Society Conference. Adelaide, Australia: Pacific Rim Real Estate Society (PRRES).

Kamaruzzaman, S. N. and Ahmad Zawawi, E. M. 2010. Employees Feedback on Office Workspace Configuration in Public Higher Learning Institution. Journal of Building Performance. 1(1): 119-129.

Knapp, C., et al. 2009. Are the Myths of Space Utilization Costing You More Than You Know? Journal of Corporate Real Estate. 11(4): 237-243.

House of Commons. 2008. Improving the Efficiency of Central Government’s Use of Office Property. Committee of Public Accounts: London.

Seng, Y. K. 2008. Kos Penyelenggaraan Bangunan Gunasama Persekutuan RM 5.9 Juta Sebulan. Bernama: Malaysia.

Abdul Rahman, M. S. 2011, Pemanfaatan Ruang Pengajaran dan Pembelajaran Institusi Pengajian Tinggi. In Faculty of Geoinformation and Real Estate. Universiti Teknologi Malaysia: Malaysia.

Walters, M. 1999. Performance Measurement Systems-A Case Study of Customer Satisfaction. Facilities. 17(3/4): 97-104.

Nutt, B. 2000. Four Competing Futures for Facility Management. Facilities. 18(3/4): 124-132.

Alexander, K. 2002. Facilities Management: Theory and Practice. London: Taylor & Francis.

Chotipanich, S. 2004. Positioning Facility Management. Facilities. 22(13): 364-372.

IFMA. 2012. Definition of Facilities Management. http://www.ifma.org/know-base/browse/what-is-fm-. April 11, 2012.

BIFM. 2012. Facilities Management Introduction. http://www.bifm.org.uk/bifm/about/facilities. April 11, 2012.

Becker, F. D. 1990. The Total Workplace: Facilities Management and the Elastic Organization. Van Nostrand Reinhold.

Then, D.S.-S. 1999. An Integrated Resource Management View of Facilities Management. Facilities. 17(12/13): 462-469.

Noor, M.N.M. and Pitt, M., 2008, Defining Facilities Management (Fm) in the Malaysian Perspective. In 17th Annual European Real Estate Society Conference. Milan, Italy.

Mohammed, A. H., Sapri, M., and Baba, M. 2006, Pengurusan Fasiliti. Malaysia: Universiti Teknologi Malaysia.

Alexander, K. 2003. A Strategy for Facilities Management. Facilities. 21(11/12): 269-274.

Amaratunga, D., Sarshar, M., and Baldry, D. 2002. Process Improvement in Facilities Management: The SPICE Approach. Business Process Management Journal. 8(4): 318-337.

Mohd Kamin, N. 2007, Emergent Trend of Malaysian Construction Industry : The Rise of Facilities Management in Faculty of Civil Engineering. Universiti Teknologi Malaysia: Malaysia. 1-132.

Brauer, R. L. 1992. Facilities Planning: The User Requirements Method. USA: American Management Association.

Cotts, D. 2010. The Facility Management Handbook. ISBN: 0-8144-030-8. New York: AMACM.

Hamer, J. M. 1988. Facility Management Systems : Organizing Data for Architectural Programming. 1 ed. New York: Van Nostrand Reinhold Inc.

NHS Estates. 1996. Re-Engineering the Facilities Management Service. H. M. Stationery Office: Great Britain.

CFM. 1995. FM Reflections and Prospects. Hasting Hilton Publishers Ltd: London.

Lindahl, G. A. 2004. The Innovative Workplace: An Analytical Model Focusing on the Relationship Between Spatial and Organisational Issues. Facilities. 22(9/10): 253-258.

Hassanain, M. A. and Abdul Moied, M. 2011. A Process Modeling Approach to Space Management in Corporate Organizations. The Built & Human Environment Review. 3(4): 49-59.

Mohd Isa, Z. 2001. The Management of Public Property in Malaysia. In New Technology for a New Century International Conference FIG Working Week 2001: Seoul, Korea. 1-13.

Langston, C. A. and Lauge-Kristensen, R. 2002. Strategic Management of Built Facilities. UK: Butterworth-Heinemann.

Best, R., Langston, C., and de de Valence, G. 2003. Workplace Strategies and Facilities Management. Routledge.

Park, A. 1998. Facilities Management: An Explanation. 2 ed. Palgrave Macmillan Limited.

Mohd Isa, Z. 2004. The Development of Performance Measurement Framework in the Management of Public Office Buildings in Malaysia. Universiti Teknologi Tun Hussein Onn: Malaysia.

Amaratunga, D. and Baldry, D. 2000. Assessment of Facilities Management Performance in Higher Education Properties. Facilities. 18(7): 293-301.

Booty, F. 2009. Facilities Management Handbook. Butterworth-Heinemann.

Woolf, J. 1971. Space Factors and Space Utilization Values for Use in Meeting the Facilities Needs of Texas Colleges and Universities. Coordinating Board, Texas College and University System.

Derx, W. 1987. Managing Space at a Public Higher Education Institution: A Microcomputer Space Requirement Projection Model. University of Kansas, Educational Policy and Administration.

Space Management Group. 2006. Space Utilization: Practice, Performance and Guideline. SMG: United Kingdom.

Space Management Group. 2006. Promoting Space Efficiency in Building Design. SMG: United Kingdom.

Russell, J. D. 1957. Manual for Studies of Space Utilization in Colleges and Universities.

Cunningham, D. T. 2004. Manual for Space Utilization. Pennsylvania: Bureau of Real Estate, Department of General Services.

Farrell, M. J. 1957. The Measurement of Productive Efficiency. Journal of the Royal Statistical Society. Series A (General), 120(3): 253-290.

Li, S. k. and Cheng, Y. s. 2007. Solving the Puzzles of Structural Efficiency. European Journal of Operational Research. 180(2): 713-722.

Sharpe, R. 1973. Optimum Space Allocation within Buildings. Building Science. 8(3): 201-205.

National Audit Office, S.M.i.H.E.-A.G.P. 1996. Space Management in Higher Education: A Good Practice Guide. National Audit Office: London. 1-11.

Texas State University. 2011. Instructional Space Usage Efficiency Report. Texas State University: Texas.

Govaars, S. and Strombom, D. 2011. Space optimization for the Way We Work.

ESRI. 2009. Optimum Space Utilization.

Fawcett, W. 2009. Optimum Capacity of Shared Accommodation: Yield Management Analysis. Facilities. 27(9-10): 339-356.

Markland, M. 1995. The Future of the Office Building. Facilities. 13(3): 15-21.

Steiner, J. 2006. The Art of Space Management: Planning Flexible Workspaces for People. Journal of Facilities Management. 4(1): 6-22.

Neely, A., Gregory, M., and Platts, K. 1995. Performance Measurement System Design: A Literature Review and Research Agenda. International Journal of Operations & Production Management. 15(4): 80-116.

Harris, R. 2010. Public Sector Asset Management: A Brief History.

Varcoe, B. J. 1996. Facilities Performance Measurement. Facilities. 14(10/11): 46-51.

Massheder, K. and Finch, E. 1998. Benchmarking Metrics Used in UK Facilities Management. Facilities. 16(5/6): 123-127.

Che Ani, A., et al. 2010. Facility Management Indicators for High-rise Residential Property in Malaysia. WSEAS Transactions on Environment and Development. 6(4): 255-264.

Bon, R., McMahan, J.F., and Carder, P., 1998. Property Performance Measurement: From Theory to Management Practice. Facilities. 16(7/8): 208-214.

Warren, C. M. 2003. New Working Practice and Office Space Density: A Comparison of Australia and the UK. Facilities. 21(13/14): 306-314.

Ibrahim, I., Yusoff, W. Z. W., and Sidi, N. S. S. 2011. Space Charging Model: Cost Analysis On Classrooms In Higher Education Institutions. Procedia-Social and Behavioral Sciences. 28: 246-252.

Joroff, M. 1992. Corporate Real Estate 2000–Management Strategies for the Next Decade. Norcross, Ga.: Industrial Development Research Foundation.

General Service Administration. 2003. Real Property Performance result. Office of Governmentwide Policy: Office of Real Property Management Performance Measurement Division.

Nutt, B. 1999. Linking FM Practice and Research. Facilities. 17(1/2): 11-17.

Vokurka, R. and Fliedner, G. 1995. Measuring Operating Performance: A Specific Case Study. Production and Inventory Management Journal. 36(1): 38-43.

Downloads

Published

2015-08-25

How to Cite

OFFICE SPACE STUDY: A REVIEW FROM FACILITIES MANAGEMENT CONTEXT. (2015). Jurnal Teknologi, 75(10). https://doi.org/10.11113/jt.v75.5277