AN APPLICATION OF THE ISO/IEC 25010 STANDARD IN THE QUALITY-IN-USE ASSESSMENT OF AN ONLINE HEALTH AWARENESS SYSTEM
DOI:
https://doi.org/10.11113/jt.v77.6107Keywords:
Quality in use, ISO/IEC 25010, e-health awareness systemAbstract
Research studies show that there is an upsurge in the number of users surfing the Internet for online health related information. This increase in information seeking behavior on the Web gives rise to the need to ensure that Web based portals meet basic quality in use standards. The ISO/IEC 25010 standard was developed as a model for evaluating such quality in user expectations. In this paper, this standard was used to assess the quality in use of e-Ebola Awareness System, an online health awareness portal. The results provide some insights into the quality into the use of the online portal and also pointing to some issues that impact negatively on the quality in use of the portal, demanding attention and improvement. Â
References
Al-Kilidar, H., Cox, K., and Kitchenhen, B. 2005. The Use And Usefulness Of The ISO/IEC 9126 Quality Standard. 2005 International Symposium on Empirical Software Engineering, 17-18 November, doi: 10.1109/ISESE.2005.1541821
Bevan, N. 2009. International Standards For Usability Should Be More Widely Used. Journal of Usability Studies. 4(3: 106-113.
Bevan, N. 2010. Extending The Concept Of Satisfaction In ISO Standards. 2010 International Confer-ence on Kansei Engineering and Emotion Research (Keer2010), Paris, March, 2-4.
Brooke, J. 2013. SUS: A Retrospect. Journal of Usability Studies. 8(2): 29-40.
Culjak. G. 2012. Access, Awareness And Use Of Internet Self-Help Websites For Depression In University Students, HICSS’12, Maui, HI, 4-7 Jan 2012. 2655-2664.
Fox, S. 2005. Health Information Online. Pew Internet and American Life Project. Retrieved from http://www.pewinternet.org/PPF/r/156/report_display.asp.
Freudenheim, M. 2011. Health Care Is High Among Web Searches. Pew Internet and American Life Project. Retrieved from http://www.pewinternet.org/Media-Mentions/2011/NYT-health-Care-Is-High-Among-Web-Searches.aspx
Herrera, M., Moraga, M. A., Caballero, I., and Calero, C. 2010. Quality In Use Model For Web Portals (Qiuwep). In F. Daniel and F.M. Facca (Eds.), ICWE 2010 Workshops, LNCS: Vol. 6385, (pp. 91-101). Berlin Heidelberg: Springer-Verlag.
ISO 9241-11 1998. ISO 9241-11: 1998: Ergonomic Requirements For Office Work With Visual Display Terminal (VDT)s – part 11: Guidaince On Usability. Geneva:ISO
ISO/IEC 9126-1 2001. Iso/Iec 9126: 2001: Software Engineering – Product Quality - Part 1: Qual-Ity Model. Geneva: ISO
SO/IEC 9126-3 2002. ISO/IEC 9126-3: 2002: Software Engineering – Product Quality – Part 3: Internal Metrics. Geneva: ISO
SO/IEC 25010 2011. ISO/IEC 25010:2011: Systems And Software Engineering – Systems And Soft-Ware Quality Requirements And Evaluation (Square) – System And Software Quality Models. Geneva: ISO
Ji, X., Chun, S. A. and Geller, J. 2013. Social Infobuttons: Integrating Open Health Data with Social Data using Semantic Technology, Proc.SWIM’13, New York, USA, June 23.
Lochmann, K., and Goeb, A. 2011. A Unifying Model For Software Quality. Proceedings of the 8th Inter-national Workshop on Software Quality (WoSO’11). New York, NY, USA: ACM
Nayebi, F., Desharnais, F.M., and Abran, A. 2012. The State Of The Art Of Mobile Application Usability Evaluation. 25th IEEE Canadian Conference on Electrical and Computer Engineering, 29 April- 2 May, doi: 10.1109/CCECE.2012.6334930.
Samuel, H. W. and Zaiane, O. R. 2011. HCMS: Conceptual Description Of A Health Concept Management System, SEHC’11, Waikiki, HI, May 22-23, 2011. 17-23.
Zeiss, B., Vega, D., Schieferdecker, I., Neukirchem, H., and Grabowski, J. 2007. Applying The ISO 9129 Quality Model To Test Specifications: Exemplified For TTCN-3 Test Specifications. Retrieved from http://upload.wikimedia.orp/wikiversity/beta/archive/d/d2/20130202124457!ISO9126.pdf
Hussain, A., Mkpojiogu, E. O., & Kamal, F. M. 2015. Eliciting User Satisfying Requirements for an e-Health Awareness System Using Kano Model. Paper presented at the 14th International Conference On Applied Computer And Applied Computational Science (ACACOS '15), Kuala Lumpur.
Downloads
Published
Issue
Section
License
Copyright of articles that appear in Jurnal Teknologi belongs exclusively to Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions, or any other reproductions of similar nature.
