• Samaneh Salehi Nasab Faculty of Computing, Universiti Teknologi Malaysia, Johor, Malaysia
  • Harihodin Selamat Advanced Informatics School, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia
  • Maslin Masrom Razak School of Engineering and Advanced Technology, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia




Critical success factors, Business intelligence system, Public sector, Delphi study


This paper depicts the effect of Critical Success Factors (CSFs) on business intelligence (BI) system implementations in Malaysian context by applying a Delphi study. The results of this study provides insight to the most important CSFS which assist the Malaysian public sector organizations to organize their resources through understanding those CSFs that are most likely to have an impact upon the implementation of the BI system. The modified Delphi study was selected to conduct this study. Result of first round of Delphi study revealed that the user access is insignificant factor for the success of BI system implementation. Moreover, overall finding of Delphi study highlighted the continuous management support, scalable and flexible system, BI team skill, resource allocation, organization culture, and coordination between IT and business units as most important CSFs for implementation of BI system.


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How to Cite

Salehi Nasab, S., Selamat, H., & Masrom, M. (2015). A DELPHI STUDY OF THE IMPORTANT FACTORS FOR BI SYSTEM IMPLEMENTATION IN THE PUBLIC SECTOR ORGANIZATIONS. Jurnal Teknologi, 77(19). https://doi.org/10.11113/jt.v77.6539