EFFECTS OF TECHNOLOGY TRANSFER ON THE SOCIAL STRUCTURE: AN EMPIRICAL STUDY OF A MALAYSIAN MANUFACTURING COMPANY. PRELIMINARY RESEARCH REPORT OF AUTOCLAVE PILOT SURVEY
DOI:
https://doi.org/10.11113/jt.v78.8837Keywords:
Virtualized, linguistics, technology, aerospace manufacturing, MalaysiaAbstract
Worldwide employee turnover in 2014 had hit the average of 18.5% (voluntary and involuntarily) (Radford 2014). Without exception, Malaysia‟s aerospace manufacturing industries have dealt with the same issue of high turnover rate for a long time. The human resource management of Composite Research Technology Malaysia (CTRM) has stepped out as the pioneer to be involved in an experiment to mitigate this issue. Therefore, there is a need to come out with a virtualized training tool that can help in cutting the cost and the duration of training new workers. An exploratory research has been conducted focusing on the linguistics aspect of the training tool. This report aimed to profile the technicians and to detect gaps between what is perceived and the actual reality on the floor, so that the technology could be transferred effectively. Semi-structured interviews, direct observation and focus group were used as the methodological approach to collect the data. The results indicate that their English competency is generally low. Malay language is used in all aspects of verbal communication. The glossary used for the instruction board is not comprehensible enough for the technicians and they have their own specific way of perceiving time at workplace.References
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