• Azizah Abdul Rahman Faculty Of Computing, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor, Malaysia
  • Nooradilla Abu Hasan Faculty Of Computing, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor, Malaysia
  • Norminshah A. Lahad Faculty Of Computing, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor, Malaysia



Business Intelligence Implementation, BI Issues, BI Challenges, BI Adoption


Business Intelligence (BI) has embarked on decision-making setting. This has influenced many organizations from different industries that are located in diverse regions to implement BI. Critical Successful Factors (CSF) becomes the guideline for the implementer to adopt BI successfully. However, lack of BI knowledge and weak consideration of BI CSF led to the failure of BI implementation project. Several issues and challenges have been identified during the BI implementation. In addition, other researchers rarely discussed this subject. Thus, the objective of this paper is to recognize the issues and challenges on BI implementation. Through qualitative method, BI practices systematically described the purpose of BI execution on selected organizations, industries and regions. It has given the path towards the issues and challenges of BI implementation. The identified issues and challenges are defining the business goal, data management, limited funding, training and user acceptance as well as the lack of expertise issues. The findings categorized the issues and challenges into three dimensions of CSF for BI implementation, which are Organization, Process and Technology dimension. Limitation in this study requires future researchers to study in details of these issues and challenges including the solutions and the impact of BI implementation.


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