ESTABLISHMENT OF PERFORMANCE INDICATORS FOR WATER SUPPLY SERVICES INDUSTRY IN MALAYSIA
DOI:
https://doi.org/10.11113/mjce.v19.15741Keywords:
Decarburization, Molten iron, Reaction constant, Reduced pressure, Assessment Tool, Performance Indicators (PIs), Water Supply ServicesAbstract
Performance Indicators (PIs) are widely used as an assessment tool to evaluate the performance of water supply services. Although the Malaysian Water Association (MWA) had introduced a list of PIs, these indicators do not include aspects of water resources, and emphasize very little on personnel aspects. Many other international organizations, such as International Water Association (IWA), The World Bank Group (WBG), Office of Water Services, United Kingdom (OFWAT) and the Indonesian Water Supply Association (PERPAMSI), have introduced their very own list of indicators to assess the performance of their respective water supply services industry. However, these indicators as suggested by the various organizations are tailored for different objectives and priorities and thus may not be readily applicable to the Malaysian context. This paper describes and discusses on the establishment of a new set of performance indicators that covers all six major aspects of water supply services industry, namely, the management of water resources, personnel, physical assets, operation, quality of service and financial, for water supply services in Malaysia. The final list of PIs has further enhanced the existing PIs by covering all six key aspects in water supply services besides classifying the PIs into three levels of information grading, i.e., for public assessment, internal assessment and decision-making.References
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