IDENTIFYING KEY FACTORS OF COMMUTER TRAIN SERVICE QUALITY:AN EMPIRICAL ANALYSIS FOR DHAKA CITY

Authors

  • Anika Nowshin Mowrin Department of Civil Engineering, Stamford University, Dhaka-1217, Bangladesh
  • Md. Hadiuzzaman Department of Civil Engineering, Bangladesh University of Engineering and Technology, Dhaka-1000, Bangladesh
  • Saurav Barua Department of Civil Engineering, Daffodil International University, Dhaka-1207, Bangladesh
  • Md. Mizanur Rahman Department of Civil Engineering, Bangladesh University of Engineering and Technology, Dhaka-1000, Bangladesh

DOI:

https://doi.org/10.11113/mjce.v31.16118

Keywords:

Commuter train, ANFIS, Service Quality, Passenger perception, Questionnaire survey

Abstract

Commuter train is a viable alternative to road transport to ease the traffic congestion which requires appropriate planning by concerned authorities. The research is aimed to assess passengers’ perception about commuter train service running in areas near Dhaka city. An Adaptive Neuro Fuzzy Inference System (ANFIS) model has been developed to evaluate service quality (SQ) of commuter train. Field survey data has been conducted among 802 respondents who were the regular user of commuter train and 12 attributes have been selected for model development. ANFIS was developed by the training and then tested by 80% and 20% of the total sample respectively. After that, model performance has been evaluated by (i) Confusion Matrix (ii) Root Mean Square Error (RMSE) and attributes are ranked based on their relative importance. The proposed ANFIS model has 61.50% accuracy in training and 47.80% accuracy in testing.  From the results, it is found that 'Bogie condition', 'Cleanliness', ‘Female harassment’, 'Behavior of staff' and 'Toilet facility' are the most significant attributes. This indicates that some necessary measures should be taken immediately to recover the effects of these attributes to improve the SQ of commuter train.

 

Author Biographies

  • Anika Nowshin Mowrin, Department of Civil Engineering, Stamford University, Dhaka-1217, Bangladesh

    Assistant Professor, Department of Civil Engineering
    Stamford University, Dhaka-1217, Bangladesh

  • Md. Hadiuzzaman, Department of Civil Engineering, Bangladesh University of Engineering and Technology, Dhaka-1000, Bangladesh

    Associate Professor, Department of Civil Engineering
    Bangladesh University of Engineering and Technology, Dhaka-1000, Bangladesh

  • Saurav Barua, Department of Civil Engineering, Daffodil International University, Dhaka-1207, Bangladesh
    Assistant Professor, Department of Civil Engineering, Daffodil International University, Dhaka-1207, Bangladesh
  • Md. Mizanur Rahman, Department of Civil Engineering, Bangladesh University of Engineering and Technology, Dhaka-1000, Bangladesh

    Professor, Department of Civil Engineering
    Bangladesh University of Engineering and Technology, Dhaka-1000, Bangladesh

     

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Published

2019-07-16

Issue

Vol. 31 No. 2: August 2019

Section

Articles

How to Cite

IDENTIFYING KEY FACTORS OF COMMUTER TRAIN SERVICE QUALITY:AN EMPIRICAL ANALYSIS FOR DHAKA CITY. (2019). Malaysian Journal of Civil Engineering, 31(2). https://doi.org/10.11113/mjce.v31.16118