Proposing a Comprehensive Training Needs Approach for the Communication Skills Training of Security Guards

Authors

  • Anie Attan Language Academy, Universiti Teknologi Malaysia, 54100 Kuala Lumpur, Malaysia
  • Sarimah Shamsudin Language Academy, Universiti Teknologi Malaysia, 54100 Kuala Lumpur, Malaysia
  • Noh Muhammad Adlan Mohd Noh Language Academy, Universiti Teknologi Malaysia, 54100 Kuala Lumpur, Malaysia
  • Nik Hasnaa Nik Mahmood School of Engineering and Advanced Technology, Razak School, Universiti Teknologi, 54100 Kuala Lumpur
  • Zulfikar Ahmad Pusat Kaunseling, Universiti Teknologi Malaysia, 54100 Kuala Lumpur, Malaysia

DOI:

https://doi.org/10.11113/lspi.v4n2.51

Abstract

Good communication skills are necessary for security guards as they are the front liners of an organisation. In ensuring that the training of these security guards fits within the overall human capital development of the organisation, a robust training needs analysis is proposed. The Training Needs Analysis (TNA), which focuses on three lines of analysis, namely, Organisation, Task and Person (OTP), is recommended in this case. To this end, both qualitative and quantitative methods were adopted for data collection. The qualitative data were collected through interviews and document study while the quantitative data were gathered through survey questionnaires distributed to the academic staff, non-academic staff, students of a public university, and visitors. The qualitative and quantitative data were analysed using SPSS version 20 involving descriptive statistics. Results of the analyses were used to propose a framework for the training of the communication skills in English for the security guards. The study is significant since it considers an alternative approach to analysing the communication training needs of the security guards.

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Published

2018-01-08

How to Cite

Proposing a Comprehensive Training Needs Approach for the Communication Skills Training of Security Guards. (2018). LSP International Journal, 4(2). https://doi.org/10.11113/lspi.v4n2.51